Don't miss a gem
Influenced by art & creativity, with a romantic spirit, Luceir was founded in 2021 by Kate Rodgers. 'When Luceir was dreamed up I wanted to make jewellery that captures an illusion: whimsical pretty pieces using vivid natural gemstones that turn up the corners of your mouth instinctively, with colour that speaks to you and evokes a beautiful instant in your memory’.
‘Luceir’ is derived from a combination of the words ‘luce’ (light) and ‘iridescence’. We use a playful array of deep hued gemstones, sapphires, pearls & diamonds, each cut by hand into unique shapes as well as classic gemstone cuts. We design intuitively rather than based on seasons and trends, creating pieces for everyday wear that can be collected, layered and styled in your own way.
We focus on responsible production practices, each piece of our jewellery is hand–made in house, using ethically sourced materials to create wear forever pieces.
Central St. Martins Graduate & former fashion photographer Kate co-founded her jewellery production company where each piece of jewellery is designed and entirely hand-made from the gemstone faceting to the final polishing. She continues to design and produce jewellery for well known brands and high street retailers and most recently launched 'Luceir' as a home for her own work. She lives between the UK countryside and Italy with her young daughter and is passionate about painting, art and travel and the amplifying possibilities of creative minds working together.
You can see Kate's early days as a fashion photographer at www.katerodgersphotography.com.
Our approach is centred on making luxury accessible, with transparent production and fair pricing.
Our ambition is to create jewellery that becomes part of your story, travels with you, becomes part of the landscape of your life.
We are a passionate team who love the craftsmanship and creativity of what we do, with the belief that we should always use the highest quality materials, with carefully considered design details so that your jewellery is truly luxurious and built to last.
Homegrown & Authentic
We are a family run British company: a small team who have honed our ideals together and are committed to growing our business remaining true to our customers. Our approach is transparent: keeping traditional skills alive yet reimagining classic gemstone jewellery to suit a modern versatile wardrobe.
Quality Matters
In an era where fast fashion contributes to around 10% of the global carbon footprint, we believe it is our duty to make jewellery as sustainably as possible, using fine materials and of the highest quality so that it is built to last. That’s why we guarantee our stone settings and will always repair your jewellery should it get damaged.
Accessible Pricing
Breaking with the tradition of luxury pricepoints, we make fine quality products with fair pricing that reflects our actual production costs.
Effortless Style
We want our jewellery to have an effortless appeal, to be versatile and precious, without the feeling that it can’t be worn and enjoyed every day. With this in mind we design pieces that can be layered & collected with interchangeable components.
Delivery times only apply for in stock products, excluding bespoke and personalised orders.
All deliveries are tracked and must be signed for upon delivery. Please note we are unable to deliver on bank holidays.
International delivery
Delivery times will vary and you will receive tracking information via email. Please be aware further taxes may be applicable during delivery which will be at the responsibility of the purchaser.
Tracking an order
All our orders are dispatched through Royal mail and can be tracked. We will provide you with a tracking number once the item has been dispatched. You will receive this in an email which confirms your order has been dispatched.
If you are unable to find your dispatch email, please contact us at info@luceir.com or fill in the contact form found here with your order number and we aim to get back to you within 24 hours.
Missing or damaged deliveries
If you think your order is missing, please contact us at info@luceir.com or fill in the contact form found here as soon as possible and we will do our best to resolve this.
Please check your order as soon as possible. If you are not happy with your order or if it isn’t as expected, contact us at the above email or fill in the contact form found here stating your order number and one of our team will be in touch.
Please note we are not responsible for any lost or stolen items once your order is declared ‘delivered’ by the delivery service. We require a signature for any goods delivered, at which point all responsibility is passed to the customer.
EU RETURNS, REFUNDS AND RIGHT OF WITHDRAWAL
Your Right to Cancel
If you are a consumer residing in the United Kingdom, European Union, or European Economic Area, you have the legal right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days after the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the goods.
To exercise your right to cancel, you must inform us of your decision before the cancellation period expires. You may do this by emailing info@luceir.com or by submitting a cancellation request through your customer account at https://account.luceir.com.
You may use a clear statement setting out your decision to cancel your order.
Returning Your Items
Once you have notified us that you wish to cancel your order, you must return the goods to us within 14 days of that notification.
You can also start a return request directly through your customer account at https://account.luceir.com.
Items should be returned in their original packaging where possible. You may inspect and handle the goods as you would in a shop, but you will be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
To arrange a return, please email info@luceir.com.
Exceptions to the Right to Cancel
The right to cancel does not apply to:
• Personalised, custom-made, or bespoke items made to your specifications.
• Sealed items that are not suitable for return for health protection or hygiene reasons if they become unsealed after delivery, including earrings where the hygiene seal or packaging has been opened.
• Any other goods excluded from cancellation rights under applicable consumer protection laws.
Refunds
Once we receive the returned goods, or you provide evidence that the goods have been returned, we will process your refund without undue delay and no later than 14 days thereafter.
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.
Where you are exercising your legal right to cancel, we will refund:
• The full purchase price of the returned goods; and
• The cost of the original standard delivery service paid when placing your order.
We are not required to reimburse any supplementary delivery costs where you selected a delivery option more expensive than our standard delivery service.
We may make a deduction from your refund if the value of the goods has been diminished by handling beyond what is necessary to inspect them.
Faulty, Damaged or Incorrect Items
Nothing in this policy affects your statutory rights.
If an item is faulty, damaged, not as described, or incorrect, please contact us at info@luceir.com as soon as possible. We will work with you to provide an appropriate remedy, which may include a repair, replacement, price reduction, or refund in accordance with your legal rights.
Return Shipping Costs
Unless the goods are faulty, damaged, incorrect, or otherwise not in conformity with the contract, you are responsible for the cost of returning items to us.
We strongly recommend using a tracked postal service and retaining proof of postage. Returned items remain your responsibility until they are received by us.
Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@luceir.com.
You can also submit a cancellation request directly through your customer account at https://account.luceir.com.
If the order has not yet been processed or shipped, we will cancel it and issue a full refund.
Return Address
Luceir
6 Warren House
Deepdale Business Park
Ashford Road
Bakewell
Derbyshire
DE45 1GT
United Kingdom
Exchanges
We only replace items if they are faulty, damaged, or incorrect. If you require an exchange, please email info@luceir.com.
Gift Purchases
If an item was marked as a gift and shipped directly to you, we may issue store credit or a gift voucher for approved returns. Otherwise, refunds will be issued to the original purchaser using the original payment method.
Sale Items
Sale and discounted items are covered by the same statutory rights as full-price items. Eligible sale items may be returned and refunded in accordance with this policy and applicable consumer protection laws.
Delivery Times for Exchanges
The time required to receive an exchanged item may vary depending on your location.
For items valued at over £75, we recommend using a tracked and insured postal service, as we cannot guarantee receipt of returned items.
NON-EU RETURNS, REFUNDS AND RIGHT OF WITHDRAWAL
If you are not happy with your purchase, you may return your item within 14 days of receiving it. To arrange a return, please email info@luceir.com or start a return request through your customer account at https://account.luceir.com.
All returns should include proof of purchase, and items should be returned in their original packaging where possible. Unless faulty, items must be returned in unused and resalable condition to qualify for a refund or exchange.
Please note that personalised, custom-made, and bespoke items are non-refundable and cannot be returned unless faulty.
For hygiene reasons, we cannot accept returns of earrings or other sealed hygiene-sensitive items once opened, unless they are faulty.
Refunds
Once we have received and inspected your returned item, we will notify you of the outcome of your refund request.
Approved refunds will be issued to the original payment method used for the purchase. Refunds are generally processed within 7 working days of receiving the returned item, although processing times may vary depending on your payment provider.
Original delivery charges are non-refundable unless the item is faulty, damaged, incorrect, or otherwise required by applicable law.
Return Shipping Costs
Unless an item is faulty, damaged, incorrect, or otherwise not in conformity with the contract, you are responsible for the cost of returning the item to us.
We strongly recommend using a tracked postal service and retaining proof of postage. Returned items remain your responsibility until they are received by us.
How to Cancel Your Order
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at info@luceir.com or submit a cancellation request through your customer account at https://account.luceir.com.
If your order has not yet been processed, fulfilled, or dispatched, we will cancel the order and issue a full refund.
Return Address
Luceir
6 Warren House
Deepdale Business Park
Ashford Road
Bakewell
Derbyshire
DE45 1GT
United Kingdom
Exchanges
We only replace items if they are faulty, damaged, or incorrect. If you require an exchange, please email info@luceir.com.
Gift Purchases
If an item was marked as a gift and shipped directly to you, we may issue store credit or a gift voucher for approved returns. Otherwise, refunds will be issued to the original purchaser using the original payment method.
Sale Items
Sale and discounted items may be eligible for return and refund in accordance with this policy and any applicable consumer protection laws. Any exclusions will be clearly stated at the time of purchase.
Delivery Times for Exchanges
The time required to receive an exchanged item may vary depending on your location.
For items valued at over £75, we recommend using a tracked and insured postal service, as we cannot guarantee receipt of returned items.
